There seems to be a big talent gap in supply chain – how can we solve for it?read more
In this discussion, we review those critical activities in managing inventory. We help you decouple the terms and recognize the magnitude of work needed to effectively manage the inventory you invest in.read more
Which company, if any, can challenge Amazon? My answer may surprise you ...read more
Each year the National Retail Federation (NRF) publishes the shrinkage realized within the all aspects of the retail industry. With shrink consistently hovering around 1.4%, tightening margins require that retailers become more creative to sell enough goods to cover this loss. When you apply this percentage against the industry revenue, what appears to be a manageable number equates to an estimated $46.8B in 2018.read more
The rapid growth and expansion of eCommerce has raised and highlighted important questions for all companies involved in online salesread more
With all the hype around Artificial Intelligence (AI) and data science these days, it’s easy for sellers to feel lost in the mix.read more
As previously discussed, Augmented Fulfillment (AF) is the addition and integration of a specialized suite of technology, flexible automation and forward micro-fulfillment locations which will effectively 'augment' your current fulfillment network allowing you to improve next day and same day delivery to consumers.read more
Augmented Reality (AR) utilizes technology to provide additional insights and abilities in the real world, with one example being the Google Translate app's ability to take a picture of text in many languages and then immediately translate it for you onscreen. An excellent AR app to help you understand signs or menus in foreign countries, or even that fancy restaurant around the corner.read more
When looking through data science case studies, posts, and articles you will likely notice the majority focus on prediction, not inference. Although this is not necessarily surprising, it is important to not overlook the value of inference. The difference between these is significant so it is critical to understand when you should pursue one versus the other.read more
As Amazon concludes another successful Prime Day and begins to report the impressive results of the expanded 36 hours, we at MonarchFx would like to offer some comments.read more
Having been a contributor to many SWOT (Strengths, Weaknesses, Opportunities & Threats) analyses for e-commerce service providers, retailers and even CPG manufacturers, I’ve lost count of how many times I’ve warned all who would listen that fulfillment automation (or the lack thereof) will be a significant threat to their online business in the future.
Today I’m going even further to state that this threat has now evolved into what I’m coining as simply ‘The Automated Local Fulfillment Imperative.’read more
For many organizations, peak order fulfillment and returns crunch time is only 150 days away or less.
Remember last year? Why are you sweating? Do you remember the process and equipment improvements you were going to implement to make you, your staff’s and your organization’s lives less stressful. Did they get done?read more
At this year’s Tompkins Supply Chain Leadership Forum (SCLF) two executives from a retailer asked me if they could meet for 15 minutes to address a question their board had asked them. We met at 7PM at the Tuesday evening, Night at the Ballpark, event. We grabbed a corner table. After a few pleasantries the CEO opened his notebook, it was clear our meeting had started.read more
Customer Experience is a complex thing. Many companies now spend countless hours focusing on the online and offline journeys of their customers looking for any possible ways to improve and reduce the ‘friction’ encountered by consumers who do business with them.read more
With the historic rate of brick and mortar retail operation closures, the competitive stress of eCommerce is deeply upon us.
Many have blamed the reduction in customer traffic in brick and mortar stores as a reason for the decline. Rather, is this a reflection of the store experience or a real change in the traffic behaviors of the base consumer? At the same time, businesses that offer high customer service (e.g. Starbuck’s, Chick Fil-A, and Apple) have carved out a competitive stronghold with price not being the driver.read more
Can you continue to provide the delivery windows your customers expect? If so, at what cost?
The challenge of satisfying customers delivery expectations becomes more difficult as the requirements continue to change and evolve.read more
1. We are torn between shipping our eCommerce orders fast and expensive vs. slow and cheap, how should this be addressed?
2. In 2016 we were pushing hard to hit two-day delivery for 50% of the U.S. and three-day delivery for the additional 50%. In 2017 we were pushing to hit next day delivery to 25% of the country and two-day to 75% of the U.S. How far can this go?
3. For retailers with brick and mortar, is using stores as fulfillment centers viable?read more
Whether it is a Ferrari vs. a Fiat or a Jet Engine vs. a Propeller, generally speaking, to move something quickly has a higher cost than to move it slowly. The ability to move fast at a lower cost is a challenge that has pervaded the supply chain industry for years.read more
The growth of the beauty industry is staggering. Beauty, whether green, prestige, or mass is on the rise, as is Amazon. It is not farfetched that beauty may be Amazon’s next big play.read more